FAQ's                        Now Serving Orange County, Riverside County & South L.A. County

How do I make a reservation?
You can send your request through our "Reservation Form" page online and a representative will contact you with in 48 hours. To confirm the availability for your request.  It is important to give the date/time, location and character selection.

Is there a deposit required to book a Character?
Yes, we require a non-refundable deposit to book the character of your choice.  We do not take credit card number over the phone.  Once your request has been confirmed a "Paypal" deposit request will be emailed to the address that you have submitted on the party planner form.  The deposit request includes easy to follow instructions and you will also be able to print a receipt.  You do not need to be a member of "Paypal" to leave a deposit.

What types of payment do you accept and when is payment due?
Upon booking your reservation, a deposit will be required to secure your time/date. This can be paid by credit card. The remaining balance is due in cash to our performers on the day of the event before our service can begin. Forms of payment accepted include Visa, MasterCard, American Express, Discover.

What all is included with your packages?
Our activities vary depending on which type of character you are requesting. A brief description of a typical hour of entertainment is listed below our characters and princess package prices. An hour of entertainment goes by quick so we have put together a show that is to the minute. It is also designed so that all of the little guests can actively participate in during that hour.

What areas do your services cover?
We cover Riverside County, Orange County and South L.A. County (South Bay). Additional travel fees apply based on mileage.

How soon in advance do I need to make a reservation?
We take reservations up to three months in advance. Unfortunately we are not able to accommodate last minute bookings two days before the event. We recommend booking your character at least 2 weeks in advance.  

How do I know my entertainer will show up and be on time?
We take great care in scheduling our entertainers to insure that they will have plenty of travel time to your location.  Your character performer(s) will give you a courtesy call Thursday evening before your event to confirm all the details.  Our Performers are asked to arrive 30 minutes early for every event. We do not book an event unless we have a confirmed performer available.

What if I am having a party at a park?
If you are having your event at a city or regional park a permit may be required for outside vendors.  Please check to see if there are any fees associated with permits or parking. These fees must be paid ahead of time to ensure the entertainer is able to perform at your location. Any parking fees must be paid by you the customer prior to entertainer's arrival.

What do I need to provide for the performer?
We recommend having open space big enough for a 12 foot parachute for party games. Shade must be provided for outdoor events. A table and 2 chairs are needed for certain activities such as face painting.

What happens if  I need to cancel?
We will work with you to reschedule your event if needed.  The deposit paid to reserve your date is non-refundable.  We do not double book our characters so the character you selected became unavailable for other bookings when you reserved your date.  We of course would be happy to apply your deposit to a future character booking given 24 hour notice of cancellation.